With a multitude of sites such as Word of Mouth, ProductReview, Feefo and TripAdvisor, along with social media channels such as Facebook and Instagram, customers have many outlets to express feedback on products and services. So are online review sites good for SMEs?
ASX-listed logistics company GetSwift has today announced the signing of a multi-year partnership with Commonwealth Bank (CBA) that will see its software integrated into the bank’s Albert POS system. This will allow any vendor using the point-of-sale system to essentially become a delivery-ready store, with GetSwift automatically queueing, batching, routing, and dispatching the delivery of any products purchased through an Albert POS.
The investigation concluded that 40 per cent of the stores it raided were exploiting workers, including breaching workplace laws and significantly underpaying award wages to foreign workers on visas. The company, which has 440 petrol outlets, is the latest to become embroiled in wage fraud issues. It follows scandals at Domino’s, Caltex, Pizza Hut and 7-Eleven.
It’s a wondrous time for technology. Something that even twenty years ago would have been a page from Science Fiction has become reality: the interconnectedness of everyone by one simple device. It is no surprise that such a powerful tool like the Smartphone has been a focus for businesses – communication and data are the key instruments to a business’s success, and the reliability of mobile apps to provide both is a crucial element in this. Whether you are a current Rewardle merchant or looking into digital customer engagement systems, getting your customers on the Rewardle app will help you make the most out of your loyalty and marketing platform.
Attracting customers to your business is an important first step, but it’s hardly the end of the road. When it comes to building a successful business, retaining and building strong relationships with customers is essential. Customer loyalty programs will help, but there’s far more you can do to connect with and leave a strong impression on your patrons. Here are a few important steps you can take to improve relations with your customers and keep them happy, loyal and always coming back for more.