Digital disruption in fast-food retail is gathering even more pace, with new research showing online aggregators like Deliveroo and UberEats are booming in Australia.
Amazon’s arrival will no doubt put pressure on other retailers to improve the online and logistics experience they offer to consumers in order to compete. Brands focusing on all aspects of their marketing across all channels as well as their customer experience needn’t fear the future – they will be the ones most likely to survive and thrive in this new etail era.
Restaurants are scrambling to adjust as change sweeps the dining landscape across major cities.
Online delivery platforms have dug their heels into the Australian market and they’re changing the restaurant business and our eating habits in a way that hasn’t been seen since McDonald’s introduced the country to fast-food in the ’70s.
The swift takeover of Deliveroo, Uber Eats and other on-demand food delivery apps, has lead to the development of many delivery-only restaurants. This change in the food services industry landscape is something small business owners will want to be aware of — to take advantage or be positioned to ride out the effects.